Please note that you can cancel your order before it’s packed from our end. Once the order has been packed or dispatched, it cannot be cancelled under any circumstances & also customer cannot claim the refund.

Belavine shall cancel your order under the following circumstances:

  • Product not available or out of stock: If any particular item is Out of stock for any reason, we shall inform the customer about the same and if the customer does not want to wait for the product to be back in stock, then it will get cancelled after taking prior approval from the customer.
  • No confirmation or any communication from the customer for COD orders: Once any customer places an order through COD payment mode, the customer will get a confirmation call or a confirmation email from our end, if the customer rejects/fails to attend those, then the order will get automatically cancelled from our end without any prior information to the customer.
  • Once the order is cancelled, the customer will get a cancellation E-mail stating the reason behind the cancellation from our end.
  • Area not serviceable: Belavine will cancel the order if the customer’s shipping address is not serviceable by any of our courier partners.
  • Any other Reason: Belavine shall cancel your order for any other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforeseeable circumstance happens.
  • If the customer has refused or cancelled two or more COD orders so the next order will get cancelled automatically. It’s a compulsion to place one order in prepaid mode & have the successful delivery then the customer will be eligible for future COD orders.